ON-LINE GIVING FAQs
Q. What is online giving?
A. Online-Giving is a direct paperless debit/payment transaction whereby your contribution is deducted electronically from your bank checking or savings account or charged directly to your credit/debit card account.
Q. What are the advantages of online giving?
A. It is a simple and convenient way to easily fulfill stewardship commitments and support the ministries of St. Mark, even when you can't attend church. It provides not only a secure, paperless and convenient option, but allows you to establish a disciplined giving pattern. You may never have to bring cash or checks to church again!
Q. When will my contributions be deducted from my account?
A. Your electronic contribution will be debited on the date you specify.
Q. How secure is my online donation?
A. At St. Mark we are serious about maintaining the confidentiality of your personalized financial information. Your online donation request is submitted in encrypted form to ensure confidentiality through a secure website. Encryption obscures sensitive information to make it unreadable to those not intended to receive it. Vanco Services is a PCI Level 1 Compliant Service Provider, which is to say they use the most secure and up-to-date data management systems.
Q. Can I change my donation amount, frequency, bank account information, credit card expiration date, or any other online giving option once I've established a recurring donation?
A. Yes, these services are available with the Online-Giving program.
Q. Without a canceled check, how can I prove I made a contribution?
A. Your bank statement will provide you an itemized list of any electronic transactions and your donations will be summarized on your regular giving statements prepared by our Financial Secretary.
Q. Do I receive a confirmation receipt?
A. Yes. A confirmation page with a message appears after a donation or payment is submitted. For individuals who have set up a profile allowing them to manage their own transaction activity, Vanco automatically sends an email confirming all changes made to their payment plan or personal profile.
Q. How do I sign up for electronic giving?
A. You can set up the donation yourself online through our website www.e-St. Mark.org and click on the Donate Now button on the Home Page or clicking the Online-Giving tab to navigate to this page then click on the Donate Now button above.
Q. What is supported through the General Operating Fund?
A. The General Operating fund supports all aspects of St. Mark's mission to worship, invite, nurture and serve. It pays for Ministry Plan items such as salaries, worship, and Christian education resources, building mortgage and utilities/insurance/maintenance, support of the synod and outreach.
Q. Can I try out the online giving service by giving one time?
A. Yes. You may try Online Giving by selecting "One Time" in the frequency drop down box during the signup process. You will see how easy and convenient the process really is.
Q. How do I participate in the weekly offering if my contribution is automatically deducted from my banking account or is charged to my credit/debit card account?
A. If you wish, you may write "I'm giving online" on your offering envelope and place it in the offering plate, but it is not necessary.
Q. What credit cards are accepted?
A. We accept VISA, MasterCard, American Express, and Discover. Please keep in mind that credit card acceptance is for your convenience. St. Mark promotes sound financial management and does not encourage anyone to enter into debt in order to make a contribution. We suggest this option not be used unless you plan to pay off your credit card balances in full each month.
Q. If I have more questions?
A. If you have questions about Online-Giving, e-mail our church office at firstname.lastname@example.org and you will receive a quick response to your questions.
Q. Who is Vanco Services?
A. Vanco Services, LLC is our on line giving service provider. Vanco is a financial technology service company that provides electronic funds transfer services to over 11,000 churches nationwide. Information received by Vanco is processed in a secure, confidential environment. Vanco is one of the recommended Online Giving vendors by the Evangelical Lutheran Church in America. As an ELCA church, St. Mark receives a discount from Vanco for these services